This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Now let’s learn how to manage predefiend replies.

1) Go to the support menu.

2) Click predefined replies.

3) Click add category.

4) Type a category name and click add category.

5) Click the new category.

6) Click add predefined reply.

7) Type an article name and click add article.

8) Enter the reply.

9) Click save changes.

This is end of the tutorial. Now you know how to manage predefined replies in WHMCS.

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

It is important to notify your clients of any server downtime or network outages, whether expected or unexpected.

1) To report a network issue, go to support.

2) Mouse hover network issues.

3) Now click create new.

4) Give the network issue a title.

5) Specify the type, server, priority and status of the issue.

6) Choose a start and end date.

Now scroll down.

7) Type a description of the issue.

8) Then, click save changes.

The default view is for open issues but the one we made is scheduled.

9) Click scheduled.

Network issues can be closed or deleted using these two links.

This is the end of the tutorial. You now know how to report a network issue using WHMCS.

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Sometimes, it might be useful to open up a support ticket as an admin to initiate communication with a client, instead of the inverse.

1) Go to support.

2) Click open new ticket.

3) Specify to whom this ticket should be sent and their e-mail address, or just search, it will show you list if available, instant.

4) Choose a department, type a subject, then set the priority.

5) Click open ticket.

The support ticket has been created! For more details on support ticket, watch the previous tutorial.

This completes the demonstration. Now you know how to open a new support ticket as an administrator in WHMCS.

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Almost all of your clients will eventually pacificliners.com submit a support ticket for some reason. This tutorial will show you how to manage your WHMCS support queue.

1) Go to support.

2) Click support tickets.

3) To open a support ticket,click it’s subject.

You can change the ticket’s status using this drop-down menu.

4) Enter your reply here, then scroll down.

5) Select what to do after posting your reply.

You can insert a knowledgebase link a predefined ticket reply or an attachment using these fields.

You can also add a billing entry right here, instead of having to do that separately.

6) Let’s add a predefined reply.

7) Here is predefined replys category list. Choose only category we have support.

8) Select a reply.

The predefined reply has been inserted here. Note that the reply will overwrite any exisiting contents of the box.

9) When finished, click add response.

Here it is! Now scroll back up and return to the support ticket queue.

Scroll down to verify that your reply was submitted correctly.

Since the ticket is now marked in progress, it will not show up here by default.

10) You can change that by clicking the search/filter button.

11) To view all tickets make sure you set any in all options.

12) Click search/filter.

The page will reload, filtering the tickets as specified – in this case, all.

You might find it useful to auto refresh the page every few minutes.

13) Specify the interval, then click set atuo refresh.

14) You can also merge, close or delete tickets using these buttons.

If you found that a ticket is a spam. Use this button to block sender and delete the ticket.

This is the end of the tutorial. Now you know how to manage the support ticket queue in WHMCS.

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Now let’s learn how to set up the WHMCS knowledgebase.

1) Go to the support menu.

2) Click knowledgebase.

3) Click add category.

4) Enter a category name and description.

5) Click add category.

6) Now click add article.

7) Type a name for the article and click add article.

8) Click save changes.

That’s it! You now know how to set up the knowledgebase in WHMCS.